Our Customer Service Team has been recognised for leading the way in everything they do with two Gold and two Bronze Award wins at the prestigious UK Customer Experience Awards.
During the ceremony, which was held at Wembley in London last night, we won gold for both the Best Customer Centric Culture, and Vulnerable Health and Well-being categories. We were also awarded Bronze for putting Customers at the Heart, and Best Customer Service.
The unique UK Customer Experience Awards celebrate the best of customer service and mark the highest achievements by organisations across Britain who put their customers first.
Our team is dedicated and committed to improving the experience of customers who we help every day of the year, and these customer award wins reflect that. Over the past few years we’ve gathered further insight from our customers and stakeholders to understand what matters to them, to shape our business and engage our people to meet their needs.
Our award winning team
Our Head of Customer Experience Maureen McIntosh, who attended the ceremony, said: “We’re delighted to have been recognised at the UKCX22 awards last night with four wins for looking after our customers. The success is down to the hard work and commitment of our people. Keeping the most vulnerable customers across our regions safe and warm is an undoubted priority in the current climate and we’re particularly proud that the outstanding work by our teams has been acknowledged at a time like this.”
All of us at SGN continue to consider the impact from the cost of living crisis and this winter we’ll deliver further targeted interventions to households who struggle to maintain a safe and warm home.
Our Gold and Bronze Awards