Connections FAQ

SGN Connections provides new gas connections for residential and business customers, and can also help you with moving your gas meter, making an alteration to your gas pipes or disconnecting your property from the mains.

Use our Help & Advice section below to find answers to common questions. If your question isn't listed below, please start a live chat with us, or send an email to customer@sgn.co.uk.

Help and advice

You can apply online to get a quote for a new household gas connection, alteration or disconnection. 

View our connections pages

We can alter your gas supply pipe and move your meter but this may result in the wireless connectivity of the meter being lost.

If this happens your supplier may need to visit to re-establish the connectivity and this might cost you money.

If you want us to alter your gas supply and you have a smart meter, you should contact your supplier to discuss your plans with them too.

Yes, if you're a household customer. Choose your connection type below to get a quick estimate.


Business customers: We're not able to give quick estimates to business customers because of all the different elements involved in larger projects. 

If you're struggling to pay your energy bills and finding it difficult to keep your home warm, we may be able to help. We offer free or discounted new connections to our network for households who need extra support. Click below to see if you qualify for our Help to Heat scheme. 

Find out more about our Help to Heat scheme

An MPRN is a unique reference number assigned to your gas and electricity supply.

You can normally find your MPRN on your bill from your gas supplier, but it can sometimes be difficult to spot. You can also call Xoserve on 0870 608 1524 and ask them to tell you your MPRN.