With energy costs increasing, more people than ever are facing debt and financial hardship. As a result, many individuals are facing poverty and poor mental health. During Mental Health Awareness Week 2022, which is running until Sunday, we’re celebrating our unique partnership with Mental Health UK (MHUK), which helps to reach vulnerable people in Scotland whose mental health is being impacted most by rising energy costs.
Linda Spence, Vulnerability Manager for SGN, said: “Now more than ever, it’s vital we’re able to help individuals and families who are struggling to stay safe and warm in their homes, which can have a significant impact on mental health.
“Our colleagues, working both in our offices and in people’s homes, come into contact daily with customers who are facing many challenges affecting their mental health. With the support of Mandy and the team at MHUK, we’ve provided training to teams across our business so they know what signs indicate someone may be struggling, ensuring we never need walk away from a customer in need.”
The partnership has created a pathway for both our people and our partner organisations to refer customers in need to the well-established and successful Mental Health and Monday Advice Service, where they can speak with a dedicated specialist adviser. Support is tailored to the needs of each customer to enable improved mental health, and they will also be offered advice around energy bills, gas safety in the home and debt management.
Mandy Burrell, Service Manager for the Mental Health and Money Advice Service, said: “This partnership with SGN means that we can expand the vital work we do and reach some of the most vulnerable individuals and families through a bespoke advisory service that understands the challenges faced by people with poor mental health.
“We can support customers to address energy costs, maximise income and resolve housing needs, making sure that they are supported in the difficult times that lie ahead.”
