A new website, launched with the support of energy network operators across Great Britain today, will offer a quicker and more straight forward process for energy customers to sign up to the Priority Services Register (PSR).
The new website www.thepsr.co.uk offers a one-stop-shop approach, providing valuable information and tools for energy customers with additional needs in England, Scotland and Wales.
The website is part of energy operators’ work to provide extra support for those who need it most via the Priority Services Register. The initiative is supported by SGN. Eligible customers can sign up to the free service by contacting their local network operator and energy supplier. By simply entering their postcode into the new website, customers will be directed to their relevant energy operator’s PSR page, helping make their registration process as simple as possible.
The website has been designed to be a single reference point for the NHS, local authorities, charities and other partners to direct their service users towards. The website is the result of a collaborative initiative led by Scottish and Southern Electricity Networks (SSEN) Distribution.
Kerry Potter, SGN Group Social Impact and Vulnerability Manager, said:
We're proud to have been involved in the journey of making it easier to access the PSR. The new website has been built taking into consideration the positive feedback from our partners who used the PSR Scotland service. Our community partners have been involved in testing the new service, which is seen as a great step forward in making it easier for vulnerable customers to be supported by their utilities as it enables the one stop shop for requesting extra help for eligible households.”
Gillian Cooper, Head of Energy Policy for Citizens Advice, said:
“Not being on the PSR could mean people in vulnerable circumstances missing out on vital support they're entitled to. We look forward to seeing how this new website can help consumers get the support offered by energy companies.
“Even if someone is not eligible, there may be other support available. Citizens Advice is here to help anyone who needs it. Our website has more information or we can be contacted easily via the phone".