Wednesday 26 June - 3.40pm
We can now confirm that gas is available to all properties affected by water entering our network in Tadworth, Surrey.
Our engineers have removed a total of 18,500 litres of water from our pipes since the incident began. They will continue to visit the area regularly for the remainder of this week in case of any issues.
We'd like to sincerely thank everyone in the area affected for being patient and supportive of our efforts to restore supplies.
This is the final update.
Monday 24 June - 4.20pm
We've been out on site again all day today working to remove water from affected parts of our gas network. This is a challenging process, but we're making progress.
At present, seven properties in Woodland Way remain without gas and one property in The Warren is also affected. We're checking in regularly with all these customers to keep them updated.
If there's an issue with your gas supply, please call the gas emergency service on 0800 111 999.
We'd like to apologise once again for the inconvenience this will be causing. We understand it's frustrating to be without your gas supply and we're working hard to restore the remaining supplies.
Sunday 23 June - 12 noon
Our team returned to site first thing this morning.
The work to repair a damaged water main in the A217 Brighton Road is now complete. At the moment, we’re not seeing any signs of additional water entering our gas main.
This means our engineers can now carry out excavations in Woodland Way before camera surveying our gas main. This will help us identify the remaining pockets of water that need to be completely removed before we can restore the remaining 11 gas supplies.
So far, we’ve extracted approximately 15,000 litres of water, and our teams will begin extracting more water from around 4pm once the camera surveys are complete.
It's unlikely that we’ll be able to restore the remaining gas supplies today, but we’ll be visiting all the remaining affected properties to keep them informed of our progress.
Thank you to everyone in the community that has been impacted for your support and understanding. We’ll post an update on this page tomorrow.
Saturday 22 June - 5pm
We have continued to remove water from our gas network today, which is being caused by a damaged water pipe.
Work is underway to repair the damaged water main in the A217 Brighton Road. Tomorrow, we hope to gain better understanding on when this work will be complete, which will allow us to reconnect the remaining 11 homes in Woodland Way to our gas network.
Thank you for your continued patience and understanding whilst you're without your gas supply.
We'll post another update on progress tomorrow.
Saturday 22 June - 9am
Our team arrived back on site first thing this morning.
Water is still entering our network and work today will focus on continuing to remove the water from our pipes in Woodland Way, where 11 properties remain without gas.
We can't reconnect these homes to our gas network until the damaged water main has been repaired.
We'd like to apologise once again for the inconvenience this will be causing. We understand it's frustrating to be without your gas supply and we're working as quickly as possible to repair our flooded gas network.
This page will be updated again by 5pm today.
Friday 21 June - 9pm
The cause of the water entering our network has been identified as a damaged water pipe in the A217 Brighton Road, at its junction with The Warren.
We understand repairs to the water network will begin tomorrow.
Our engineers have now removed over 13,000 litres of water from our pipes, and are continuing to do so.
A handful of properties in Woodland Way remain without gas and we are not yet in a position to restore those supplies due to where the water is in our network.
We're currently visiting affected properties in Furze Hill and St Monica's to turn gas supplies back on. If you are out when our engineer calls, please call the number on the card which will be left at your property to rearrange a visit.
We'll post another update on our progress tomorrow morning.
Thursday 20 June - 3pm
We have now restored supplies to around 130 properties and are continuing to remove water from our network.
If one of our engineers visits your property to restore your gas supply and you're not in, they'll leave a postcard with contact details for you to get in touch with us and arrange a visit.
We'd like to thank the local community for your continued patience and understanding while we've been carrying out this work.
We know it's not easy being without your gas supply and you will be compensated for your time without gas, as agreed with the energy regulator Ofgem. If you were without gas for more than 24 hours, you will receive £70 compensation per household for each complete 24-hour period you had no gas.
This compensation is paid through your supplier and will appear as a credit on your next bill. There is no need to apply for this as it's paid automatically. If you're not sure who your supplier is, you can find their name on the top on your gas bill. It usually takes four to five weeks for your compensation to be processed. However, it can sometimes take up to three months to show on your account, depending on your supplier's billing cycle.
Thursday 20 June - 9.30am
Our engineers have now removed 8,000 litres of water from our gas network.
Supplies have returned to 90 homes and our efforts are continuing to restore the remaining 60 properties as soon as we can.
Our work today will focus on Woodland Way, where a handful of houses have water in their service pipes. This area will take longest to restore, due to the extent of water in the network.
A team from Sutton and East Surrey Water is due on site with us this morning and we’ll be using cameras to survey the pipes.
Once gas is available again, we will revisit your home to turn your gas back on and carry out safety checks.
It is very important you don't try to use your gas supply while our engineers are dealing with this emergency.
Our website will be updated by 5pm today.
Wednesday 19 June - 6.30pm
Our engineers have made good progress on site this afternoon and removed 4,500 litres of water from our gas network so far.
We’ve been able to restore supplies to around 25 homes and are working alongside Sutton and East Surrey Water to investigate where the water is entering our network.
Once it is safe to reconnect your supply, engineers will call at your home to do this and carry out checks.
It is very important you don't try to use your gas supply while our engineers are dealing with this emergency.
We're really sorry for the inconvenience this is causing and we'd like to reassure you we are working as quickly as possible to remove the water from our flooded gas network and restore all gas supplies.
Our website will be updated tomorrow morning.
Wednesday 19 June - 3pm
We are aware that gas supplies to 150 homes in the Furze Hill area of Tadworth have been lost as a result of water entering our network.
Our engineers are on site and working to investigate the cause. The following roads are also affected:
- St Monica's Road
- Manor Place
- Woodland Way
We have electric hot plates and heaters available for vulnerable customers such as elderly people and those with young children. If you need to speak with our team or need additional support, please call us on 0800 912 1717.
At this time, it's too early to estimate how long it will take to restore supplies, but we'll keep you informed of our progress here.
Our website will be updated by 7pm today.