We’re dedicated to keeping you safe and warm all year round. However, we know winter can be a difficult time for some of our customers, especially those who need extra support.
Today we’ve launched our annual campaign to help all our customers prepare for winter. Our tips and advice will help you prepare for the season ahead, while over the next four months, we’ll be sharing winter wellness guidance on our social media channels.
Our engineers have just completed their winter awareness training too, which helps them provide additional support to those who need it the most. So far this financial year, our teams have identified and offered 2,929 households extra help, with 4,814 unique services requested. The teams are very well placed in assisting customers with accessing the Priority Services Register and services designed to help them out of fuel crisis.
This year, we know it’s going to be particularly challenging, with record high energy prices and the cost of living crisis.
All of us at SGN continue to consider the impact from the cost of living crisis and we recognise the difficulties and strains this puts people under.
Keeping the most vulnerable customers across our regions safe and warm is an undoubted priority.
Targeted interventions
Therefore, this winter we’ll deliver further targeted interventions to households who struggle to maintain a safe and warm home. This will include the launch of our Safe and Warm Community Scheme with the Centre for Sustainable Energy in November.
Our £500,000 fund is delivering targeted help via community charities to our customers who need help this winter to maintain a safe and warm home
We’re supporting local projects which combat fuel poverty and help vulnerable households to stay safe and warm.
In the meantime, we’ll continue to deliver other schemes already in place, some collaborative across the industry and some of our own, to help combat recognised difficulties customers will find in heating their homes.
We're also about to launch two Safe and Warm Community Hub vans to provide energy and financial support services to customers where we're undertaking mains replacement work.
We also know that consumers are more concerned than ever about the potential for power cuts this winter. This is a highly unlikely scenario, however the electricity network operators are prepared for any eventuality – as are we. Procedures for these planned power cuts are in place, however let me say again that these are highly unlikely.
Whatever the weather, or your situation, we’ll do everything we can to take good care of you whenever we’re working in or around your home this winter.
